Error
Error Code:
275
MongoDB Error 275: External System Passthrough Issue
Description
MongoDB Error 275, "Exchange Passthrough," typically indicates that MongoDB encountered an issue while attempting to communicate with an external system or service. This error suggests that MongoDB received an underlying error from an integrated component during a data exchange operation, acting as a passthrough for the external system's error.
Error Message
Exchange Passthrough
Known Causes
4 known causesExternal Service Unavailability
The external system or service that MongoDB is attempting to interact with is offline, unresponsive, or experiencing downtime.
Integration Configuration Error
Incorrect or incomplete configuration settings for the integration between MongoDB and the external system are preventing successful communication.
Network Connectivity Problems
Issues with network connectivity, such as firewall blocks, DNS resolution failures, or routing problems, are preventing MongoDB from reaching the external endpoint.
External System Authentication Failed
MongoDB lacks the necessary credentials or permissions to authenticate with or perform requested operations on the external system.
Solutions
Coming SoonDetailed step-by-step solutions for this error are being prepared. In the meantime, try these general troubleshooting tips:
General Troubleshooting Tips
- Check the error message carefully for specific details
- Review recent changes that might have caused the error
- Search for the exact error code in the official documentation
- Check log files for additional context
- Try restarting the application or service