Error
Error Code:
ORA-28360
Oracle Error ORA-28360: Master Key Missing
Description
The ORA-28360 error indicates a critical issue within the Oracle Database's security module. It arises when the master encryption key for the database instance has not been properly configured or is inaccessible.
Error Message
ORA-28360: security module internal error
Known Causes
4 known causesUninitialized Master Key
The master key, essential for encryption operations, hasn't been set during database setup or after a key rotation.
Key Store Issues
Problems with the keystore (e.g., hardware security module or software keystore) prevent access to the master key.
Incorrect Credentials
The database instance lacks the necessary privileges or credentials to access the keystore where the master key is stored.
Key Store Configuration Error
The keystore is not configured correctly, or there is a mismatch between the database configuration and the keystore settings.
Solutions
Coming SoonDetailed step-by-step solutions for this error are being prepared. In the meantime, try these general troubleshooting tips:
General Troubleshooting Tips
- Check the error message carefully for specific details
- Review recent changes that might have caused the error
- Search for the exact error code in the official documentation
- Check log files for additional context
- Try restarting the application or service