Error
Error Code:
ORA-28407
Oracle ORA-28407: HSM Failure
Description
The ORA-28407 error indicates a failure in the Hardware Security Module (HSM) connection or an internal HSM problem. This error occurs when Oracle Database is unable to communicate with the HSM during cryptographic operations.
Error Message
ORA-28407: Hardware Security Module failed with PKCS#11 error string ( string )
Known Causes
4 known causesHSM Connection Loss
The connection between the Oracle Database server and the Hardware Security Module has been interrupted, preventing cryptographic operations.
HSM Configuration Error
The Hardware Security Module may be improperly configured, preventing Oracle from establishing a secure connection.
HSM Internal Error
An internal error occurred within the Hardware Security Module itself, causing the cryptographic operation to fail.
Security Module Issues
The security module may need to be re-opened or restarted by the security officer.
Solutions
Coming SoonDetailed step-by-step solutions for this error are being prepared. In the meantime, try these general troubleshooting tips:
General Troubleshooting Tips
- Check the error message carefully for specific details
- Review recent changes that might have caused the error
- Search for the exact error code in the official documentation
- Check log files for additional context
- Try restarting the application or service