Error
Error Code:
2
SAP S/4HANA Error 2: General System Error
Description
This ERR_GENERAL indicates an unexpected system issue has occurred within SAP S/4HANA. It typically signifies that an operation could not be completed successfully due to an internal problem that isn't specifically categorized by another error code. This error can appear during various user actions, such as saving data, running reports, or navigating modules.
Error Message
ERR_GENERAL
Known Causes
4 known causesTemporary System Glitch
A transient issue with the SAP S/4HANA application server or an unstable network connection can lead to general errors.
Incorrect Configuration or Data
Invalid or incomplete system configuration settings, or inconsistencies in master data, can trigger unexpected general errors during processing.
Insufficient User Permissions
The user attempting the action may lack the necessary authorizations to perform the operation, resulting in a general access error.
Database or Server Load Issues
Problems with the underlying database or an overloaded application server can cause operations to fail with a general error.
Solutions
4 solutions available1. Restart SAP Application Server Instances easy
A quick restart of the SAP application server instances can resolve transient system issues.
1
Access the SAP system through the SAP GUI or transaction SM51.
2
Identify all active application server instances. You can do this by looking at the 'Active Instances' list.
3
For each instance, select it and then navigate to 'Instance' -> 'Restart'.
4
Confirm the restart action when prompted. Allow sufficient time for all instances to come back online.
2. Analyze SAP System Logs for Specific Errors medium
Investigate detailed SAP system logs to pinpoint the root cause of the general system error.
1
Log in to your SAP S/4HANA system using SAP GUI.
2
Execute transaction code SM21 to access the SAP System Log.
3
Filter the log entries for the time period when the error occurred. Look for entries marked with a red or yellow icon, indicating errors or warnings.
4
Carefully examine the error messages and their associated details (e.g., program name, error code, module). These often provide clues to the underlying problem.
5
If the error points to a specific database issue, proceed to analyze the database logs (e.g., Oracle alert logs, HANA trace files).
3. Verify Database Connectivity and Resources medium
Ensure the SAP system can connect to and utilize the underlying database effectively.
1
Access the SAP system's instance profile using transaction RZ10.
2
Check parameters related to database connectivity, such as DBHOST, DBPORT, and DBNAME. Ensure they are correctly configured for your SAP S/4HANA database (e.g., HANA, Oracle, SQL Server).
3
If using HANA, connect to the HANA Studio or Cockpit and monitor database resource utilization (CPU, memory, disk I/O).
4
Check for any database-level errors or warnings in the HANA system logs (e.g., trace files, indexserver.trc).
5
If the database is experiencing resource constraints, consider scaling up the database resources or optimizing database queries.
4. Check SAP Kernel and Patch Levels advanced
Ensure the SAP kernel and relevant patches are up-to-date and compatible.
1
Log in to the SAP system and execute transaction code SM51 to view the kernel version.
2
Compare the installed kernel version with the latest recommended or required kernel for your SAP S/4HANA version from SAP Notes and documentation.
3
Use transaction SPAM (SAP Patch Manager) or SAINT (SAP Add-On Installation Tool) to check for and apply any missing support packages or kernel patches.
4
Consult SAP Notes for any specific issues related to your current kernel or patch level and the 'ERR_GENERAL' error. Apply recommended SAP Notes if applicable.
5
After applying kernel updates or patches, perform a full system restart as per SAP's recommendations.