Error
Error Code:
415
SAP S/4HANA Error 415: User Deactivated
Description
This error indicates that the database user attempting an operation is no longer active in the SAP S/4HANA system. It typically occurs when a user's account has been explicitly disabled, locked, or has expired, preventing them from performing authorized actions.
Error Message
ERR_SQL_USER_DEACTIVATED
Known Causes
3 known causesUser Account Deactivated by Administrator 🔒
An administrator has explicitly deactivated or locked the user's account within SAP S/4HANA or the underlying database.
Account Locked by Security Policy 🔒
The user account has been automatically locked by the system due to security policies, such as exceeding the maximum number of failed login attempts.
Expired User Account 💻
The user account may have an expiration date set, and this date has passed, leading to its automatic deactivation.
Solutions
3 solutions available1. Reactivate User in SAP GUI easy
Reactivate the affected user account directly within SAP.
1
Log in to your SAP S/4HANA system using SAP GUI with a user that has authorization to manage user accounts (e.g., SAP_ALL or similar roles).
2
Navigate to transaction code SU01 (User Maintenance).
3
Enter the User ID that is encountering the ERR_SQL_USER_DEACTIVATED error in the 'User' field and click 'Display'.
4
On the user maintenance screen, check the 'Lock' indicator. If it is checked, uncheck it to deactivate the lock.
5
Alternatively, if the user's account has been explicitly set to 'locked' or 'deactivated' due to inactivity or security policy, you may need to go to the 'Logon Data' tab and ensure the 'User is locked' checkbox is unchecked and the 'Valid From' and 'Valid To' dates are appropriate.
6
Click the 'Save' button to apply the changes.
7
Have the affected user try to log in again.
2. Check and Reactivate User via SAP HANA Studio/Cockpit medium
Manage user accounts and their activation status through the SAP HANA database tools.
1
Connect to your SAP HANA database using SAP HANA Studio or SAP HANA Cockpit.
2
Navigate to the Security section and locate the 'Users' or 'User Management' area.
3
Search for the user ID that is experiencing the error.
4
Examine the user's status. Look for any indicators of deactivation, such as a 'locked' status, an expired password, or an invalid validity period.
5
If the user is locked or deactivated, use the available options within HANA Studio/Cockpit to unlock or reactivate the user. This might involve clicking an 'Unlock' button, resetting the password, or adjusting the validity dates.
6
Save the changes made to the user's account.
7
Request the user to attempt logging in again.
3. Investigate User Deactivation Reason and Policy advanced
Understand why the user was deactivated and if it aligns with security policies.
1
Identify the user account that is reporting the ERR_SQL_USER_DEACTIVATED error.
2
Review the audit logs and trace files within SAP S/4HANA and the underlying SAP HANA database for any entries related to the user's deactivation. This might include logs from SU53 (for authorization issues that could lead to deactivation), SM20 (Security Audit Log), or HANA security logs.
3
Consult with your SAP security team or administrators to understand if the deactivation was intentional. Common reasons include: multiple failed login attempts, expiry of user validity period, or explicit deactivation due to security concerns or employee status change.
4
If the deactivation was due to policy (e.g., account locked after X failed attempts), follow the defined procedure to unlock and reactivate the user. This might involve a password reset or a specific approval process.
5
If the deactivation was a system-initiated action due to an error or corruption, you may need to involve SAP Support or a specialized DBA to diagnose and resolve the underlying issue.
6
Once the reason is understood and addressed, proceed with reactivating the user using the methods described in Solution 1 or Solution 2.