Error
Error Code:
5170
SAP S/4HANA Error 5170: File Not Found
Description
Error 5170, 'ERR_TEXT_COMMON_FILE_NOT_FOUND', indicates that SAP S/4HANA attempted to access a required file but could not locate it. This typically occurs during system operations, report generation, or when specific application components are invoked that depend on external or configuration files.
Error Message
ERR_TEXT_COMMON_FILE_NOT_FOUND
Known Causes
4 known causesMissing Configuration File
A crucial system or application configuration file could not be found at its expected location.
Incorrect File Path
The system attempted to access a file using an incorrect or outdated file path, leading to its inability to locate the resource.
Incomplete Deployment
Essential files required for specific functionalities were not correctly installed or updated during a recent system deployment or patch.
File Access Permissions
The SAP S/4HANA system user account does not have the required read permissions to access the specified file or directory.
Solutions
3 solutions available1. Verify File Path and Permissions for SAP Services easy
Ensures the file exists at the specified path and the SAP system user has read/write access.
1
Identify the exact file path mentioned in the error message. This is crucial for accurate troubleshooting.
2
Log in to the SAP application server (or the server where the file is expected) using SSH or a remote desktop client.
3
Navigate to the identified file path using the command line (e.g., `cd /usr/sap/SID/SYS/global/...`).
cd /path/to/expected/file4
Check if the file actually exists. Use the `ls -l` command to list files and their permissions.
ls -l filename.ext5
If the file is missing, determine how it should have been created. Was it part of an SAP process, a manual upload, or a system configuration?
6
If the file exists but permissions are incorrect, grant read and execute permissions to the SAP system user (e.g., `<sid>adm`). Use `chmod` and `chown`.
sudo chown <sid>adm:<sapsys> /path/to/expected/file
sudo chmod 644 /path/to/expected/file7
If the file is expected to be written by an SAP process, ensure the directory has write permissions for the SAP system user.
sudo chown <sid>adm:<sapsys> /path/to/directory
sudo chmod 755 /path/to/directory8
Restart the relevant SAP service or the entire SAP instance if necessary after making permission changes.
2. Review SAP System Configuration for File References medium
Validates that SAP is configured to look for the file in the correct location and that the configuration is consistent.
1
Identify the SAP transaction or program that is generating the 'File Not Found' error. This often provides context.
2
In SAP GUI, navigate to transaction `SM49` (External OS Commands) or `SM69` (System Commands) to check if the file is referenced in any OS command definitions.
3
If the file is used in an OS command, verify the absolute path specified in the command definition matches the actual file location.
4
Check SAP Basis configuration parameters related to file handling. For example, look at profile parameters that define default directories or file locations for certain processes. Use transaction `RZ10` to view and edit profile parameters.
5
If the file is related to specific SAP modules (e.g., SAP FI, SAP SD), consult the relevant module's configuration settings. For instance, for inbound/outbound interfaces, check the configuration in transaction `FILE` (Logical File Names).
6
Ensure that logical file names defined in `FILE` are correctly mapped to physical file paths on the application servers. Verify the 'Device Type' and 'Default Name' settings.
7
If the file is expected for data loading or external interfaces, review the configuration of the Data Transfer Workbench (DTW) or any other integration tools, ensuring they point to the correct file locations.
3. Investigate SAP Trace Files for Detailed Error Context medium
Analyzes SAP system traces to pinpoint the exact process and operation that failed due to the missing file.
1
Reproduce the error to ensure relevant trace files are generated. Note the exact time of the error.
2
Access the SAP application server's trace directories. Common locations include `/usr/sap/SID/DVEBMGS00/work/` for work process traces or specific directories for other components.
3
Identify the relevant trace files. Look for files like `dev_wX` (work process traces), `dev_icm` (ICM traces), or logs from specific SAP components that were active when the error occurred. Filter by timestamp if possible.
4
Use the `grep` command to search for the error message `ERR_TEXT_COMMON_FILE_NOT_FOUND` or keywords related to the file name within the trace files.
grep 'ERR_TEXT_COMMON_FILE_NOT_FOUND' /usr/sap/SID/DVEBMGS00/work/dev_w*5
Examine the lines preceding the error message in the trace file. This will provide context about which SAP process, function module, or program was trying to access the file and why.
6
If the trace indicates a specific SAP process (e.g., a background job, an RFC call), investigate the configuration and execution of that process. For background jobs, check `SM37`.
7
If the error points to a specific file name within the trace, confirm its existence and permissions as described in Solution 1.