Error
Error Code:
5225
SAP S/4HANA Error 5225: Name Extraction Failure
Description
Error 5225, ERR_TEXT_EA_NE_ERROR, indicates a failure during the process of extracting a name from a text string or data source within SAP S/4HANA. This typically occurs when the system attempts to parse information, such as from master data, documents, or user input, and cannot identify or properly extract the expected name entity.
Error Message
ERR_TEXT_EA_NE_ERROR
Known Causes
4 known causesInvalid Data Format
The input text or data provided for name extraction does not conform to the expected format, preventing the system from accurately identifying a name.
Missing Configuration
Essential configuration settings for the text extraction service or related components are incomplete or missing, hindering proper name identification.
External Service Unavailability
An integrated external service responsible for name extraction is unavailable or experiencing communication issues, leading to process failure.
Insufficient Permissions
The user or system process attempting the name extraction lacks the necessary authorizations to access the data or execute the extraction function.
Solutions
3 solutions available1. Verify and Recreate SAP Name Cache Entries medium
This solution involves checking the SAP name cache and recreating potentially corrupted entries.
1
Access the SAP system using transaction code `SE16` or `SE16N`.
2
Enter the table name `EDIS_NAME_CACHE` and execute.
3
Identify entries related to the failing object or process. Look for inconsistencies or suspicious entries.
4
If problematic entries are found, note down the key fields (e.g., `NAME_TYPE`, `OBJECT_NAME`).
5
Delete the identified problematic entries. **Caution:** Ensure you are deleting the correct entries and have backups if necessary.
DELETE FROM EDIS_NAME_CACHE WHERE NAME_TYPE = 'YOUR_NAME_TYPE' AND OBJECT_NAME = 'YOUR_OBJECT_NAME';6
Re-execute the process that was failing. The system should attempt to recreate the necessary cache entries.
2. Check and Correct Underlying Data for Name Extraction advanced
This solution focuses on inspecting the source data that the name extraction process relies on.
1
Identify the specific SAP object or business process that triggers the Error 5225. This might be found in the application logs or by debugging the failing transaction.
2
Determine the tables or data structures from which the name extraction logic reads data. This often requires consulting SAP documentation or working with a functional consultant.
3
Use `SE16` or `SE16N` to inspect the relevant data tables. Look for incomplete, invalid, or missing data in fields that are expected to be used for name extraction.
4
For example, if the error occurs during customer master data processing, check fields like `NAME1`, `NAME2`, `CITY1`, `POST_CODE1` in table `KNA1` for missing or malformed entries.
5
Correct the erroneous data directly in the SAP system using appropriate transactions (e.g., `XD02` for customer master, `MM02` for material master) or by running data correction programs.
6
After data correction, re-run the process that generated the error.
3. Review and Update SAP System Parameters medium
This solution involves checking system parameters that might influence name extraction behavior.
1
Access the SAP system using transaction code `RZ10` to manage profile parameters.
2
Select the relevant instance profile or default profile.
3
Search for parameters related to naming conventions, character sets, or internationalization. Common parameters to investigate might include `zcsa/installed_languages` or parameters related to specific character encoding.
4
Ensure that the system parameters are correctly configured for the character sets and languages used in your SAP environment.
5
If any parameters need adjustment, make the changes and save the profile. **Note:** Some parameter changes may require a system restart.
6
Perform a system restart if required by the parameter changes.
7
Test the failing process again.